Qualifications to get hired as a Concierge. It is also her responsibility to show properties to prospective tenants and welcome new tenants with gift baskets and complimentary services to produce a warm, homelike environment. 1,038 Residential Concierge jobs available on Indeed.com. A concierge serves as a personal assistant for hotel guests. A residential concierge takes requests for repairs and organizes and maintains grounds-keeping services to keep the community in working order and visibly pleasing to prospective tenants. Although job of a residential concierge is mostly to work within a residential property such as a community or an apartment complex, but one may also work in homes as a house manager and handle various aspects of household activities such … Use it to save time, attract qualified candidates and hire best employees. Serves as the guest 's liaison for both hotel and non-hotel services. The most important skill needed in order to be a concierge is communication. Use our Career Test Report to get your career on track and keep it there. JOB TITLE: CONCIERGE REPORTS TO: Front Office Manager POSITION SUMMARY:. A concierge is a virtual one-size-fits-all provider of personalized services. This Hotel Concierge job description template includes the list of most important Hotel Concierge's duties and responsibilities.It is customizable and ready to post to job boards. However, the Concierge Resume mentions the following core tasks and duties – welcoming guests on arrival, confirming reservations, providing the needed assistance and information to guests; understanding the client’s needs and offering them personalized services as requested; suggesting activities and other facilities provided by the hotel, arranging events and other travel arrangements for … Duties & Responsibilities of Bell Service, How to Find Housekeeping & Babysitting Jobs, The Job Description of a Motel's Front Desk Manager, Bureau of Labor Statistics: Occupational Employment and Wages, May 2012: Concierges, Prem Group Companies: Concierge Job Description, Job Description of a Senior Living Housekeeper. Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling the marketing of residential communities. He holds a Master of Business Administration from Iowa State University. You also typically take personal messages for residents and deliver them when you see them or as designated. He distributes mail and signs for parcels and advises residents on local restaurants, shopping and entertainment. As head concierge, you’re probably going to be working in a four or five star hotel and you’re definitely going to be the first stop for guests wanting information on the hotel and its services, says the team at Chess Partnership.More pressingly, they’re going to be pumping you for the inside track on local travel, entertainment, restaurants, clubs – and much more. Pay varies somewhat by the scope of the role and quality of the property, but the Bureau of Labor Statistics indicated average annual pay of $29,310 as of May 2012. He has also written for various online publications. Duties in a hotel include making dinner reservations, mapping out directions, purchasing hard-to-find tickets, booking tours, or finding a doctor who makes house calls. He has been a college marketing professor since 2004. The concierge is a key part of making the stay or travel of our guests memorable, so our concierge must be friendly and knowledgeable about our organization. Getting to know the names of residents is especially important to providing quality personalized service. This doesn't necessarily mean you are at their beck and call to fetch food or dry cleaning. Maintain accurate Key control logs and managing the online system for resident access to public and private access areas. Concierge Resume Examples. Additionally, concierges often greet guests of residents and may have to get resident approval before sending up an unknown guest or visitor. The concierge typically helps residents get timely resolution on housekeeping and maintenance issues. You can use these services whenever you want as they are licensed service providers to take care of their customers. Residential concierge endows their customers with outstanding concierge services that are important to them and thus, they also increase the value of a property. A residential concierge is the face of a residential community or household and the intermediary between residents and management. £10.75 - £11.59 an hour. A residential concierge takes requests for repairs and organizes and maintains grounds-keeping services to keep the community in working order and visibly pleasing to prospective tenants. Knows all essential aspects of our resort or hotel operations. In some cases, he arranges travel. They advise guests on all aspects of their stay and are generally very educated about the surrounding area. Weekend Residential Concierge Total Parking Solutions Inc - Dallas, TX. Duties in this position might include interacting with residents to answer inquiries and address any building issues, accepting deliveries, coordinating moving vans and acting as an extension of the security staff. Residential Services. Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling the marketing of residential communities. In this article, you will find useful information if you are interested in a career in the hospitality industry. Do you have a service heart? Corporate concierges are a specialized type of concierge. See examples of Concierge job descriptions from real companies. Duties for the successful concierge will include but not be limited to:- Greeting residents and assisting them as required Holding residents keys and releasing to cleaners or visitors as required Taking in packages and dry cleaning for residents Job description and duties for Concierge. Copyright 2020 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. Apply to Concierge, Front Desk Agent, Doorman and more! Job Description for a Resident Assistant at Assisted Living. You may also reserve party room or conference room spaces in the building for residents if applicable. We will cover the details about the job of a concierge, including salary, training, duties, and more. They may book services for guests, such as transportation and activities. Below is a list of the top five most important skills for a concierge, as well as attached lists of related skills employers seek in candidates for concierge jobs. A concierge provides guests with information about locations and services outside of the hotel. These are the core condo concierge duties that make people safe. Are you looking for some part time work to show it off? Holland Code: NA Newer residents may ask about local restaurants, clubs or retail outlets. Purpose of the Role To present a positive first impression by providing a friendly, welcoming and efficient service to our residents in-line with our vision and values on customer satisfaction. She has are far-reaching duties ranging from personal assistance to front-of-house services, much like the concierge of a hotel. On the other hand, a residential concierge helps the tenants or owners within one property, such as an apartment or condo complex. Functions are an extension of front desk agent duties. As the liaison between a propertyâs management and residents, a residential concierge manages parking, organizes and controls security and manages handyman services. Concierges work in the hospitality industry, usually in hotels. A residential concierge is also called a lifestyle manager and they not only offer you personal assistance, but they offer front-of-house services like a hotel concierge. Assists the guest- regardless of whether inquiries concern in-hotel or off-premises attractions, facilities, services, or activities. It is important for condos to be welcoming and manage the flow of people and items that come in. Often, condominium complexes employee concierge clerks to oversee building services operations. Concierges greet guests in a hotel and make sure they feel welcome. Performing various duties inside company software (Building Link,Yardi,Mystique, etc. Knowledge of the local area and service providers in the community also helps in assisting residents with questions. But true concierges are more than doormen, they are apartment building-wide personal assistants providing a variety of services. Hotel Concierge job profile We are currently looking for a part time residential concierge for the weekends 3 PM to 11 PM shifts. He increases the satisfaction of residents and promotes a sense of community, in addition to alleviating the stress on management by personally dealing with residents. Not all guests are good at communication and some might not be able to adequately express their concerns and n… Similar to a hotel concierge, a residential concierge handles the daily requests of the residents in his community, whether by phone, email or in person. What’s in a day? The concierge is essentially a personal assistant to the building's residents. Directing service request to maintenance and complete service request call backs. View details and apply for this Residential Concierge job in Poplar, East London (E14) with Pinnacle Recruitment (Services) Limited on Totaljobs. In a residential apartment building, you typically work at a desk or station near the front of the building. Concierge requirements and skills. Concierge responsibilities and duties. Their responsibilities include but are not limited to taking messages, coordinating housekeeping and management, arranging transportation and entertainment, and monitoring guest's special requests. Residential concierge desks often have brochures of local area attractions and maps of the downtown area to help in pointing residents to the right spots. Concierges may also help with move-ins and move-outs when available. Joshua Wade has been a freelance writer since 2006. Posted: (4 days ago) Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling the marketing of residential communities. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. The responsibilities and duties section is the most important part of the job description. It is also her responsibility to show properties to prospective tenants and welcome new tenants with gift baskets and complimentary services to produce a warm, homelike environment. Performs “Concierge-type” duties as required including typing, copying, giving instruction and information Communicate with other departments to insure excellent quest service Follows all policies and procedures of the Royal Sonesta Hotel Houston Maintains a pleasant and courteous attitude, making our customers our number one priority Wade's poetry and short fiction have appeared in "The Frequent and Vigorous Quarterly" and "The Litter Box Magazine." Elite residential concierge duties... from: ziprecruiter.com - More than 30 days ago Concierges help residents in a number of other ways to enhance the quality of their living experience. Wade attended West Virginia University where he studied English and creative writing. The concierge typically helps residents get timely resolution on housekeeping and maintenance issues. What Are the Clerical Skills of a Lobby Attendant? Concierge Job Responsibilities: Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to. Kokemuller has additional professional experience in marketing, retail and small business. Neil Kokemuller has been an active business, finance and education writer and content media website developer since 2007. Below is the list of general duties Concierge do: Monitor and provide security presence; Provide access and assistance to visitors and staff of any owner or occupier of a Lot; Co-ordinate and oversee the general building duties such as maintenance of the common areas, general building duties such as … Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel actual responsibilities of a concierge will vary depending on where they work Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. Concierges also commonly receive questions about where to take guests or friends for an evening out on the town. He is responsible for meeting and greeting prospective residents, and many have come to expect this service when joining a residential community. You normally take package deliveries, log them and get them to residents. ️ Check out our Complete List (500+) of Job Description Templates!. A basic function of the concierge is to provide a friendly "Hello" and "See you later" to residents and guests when they enter or exit. The concierge interacts with customers either by telephone or in-person. He or she must learn to not only listen to what the customer is saying, but also what isn't being said. A concierge may make dinner reservations, reserve entertainment tickets, hail cabs and order food for delivery. NSN Corporation Ltd. London. Some of the most common services include errand assistance, home services and personal amenities like: Pickup and delivery of postal and overnight services (often even taking care of packing and forms) A concierge's main job duty is to fulfill a request placed by a client, visitor, guest, or tenant. But not to fear as this is uncommon for residential complexes who made the wise decision to hire competent concierge security guards. The concierge usually has a desk in the lobby of a hotel or high-rise apartment building. An independent concierge typically operates out of her home and helps clients at different addresses with tasks such as picking up dry cleaning. SIA Residential Concierge. Most hotel concierges have a sort of built-in network through the hotel. Easily apply to this job: Shift pattern: 48 – 72 weekly hours, 12 hours long shifts. include working scheduled shifts each week and dealing directly with guests Use our Job Search Tool to sort through over 2 million real jobs. Concierge Job Duties and Responsibilities Attentively communicating with our guests Attending to the wants and needs of our guests A large aspect of communication is the ability to listen and evaluate. A concierge adds commercial appeal to a residence, thus enhancing the sales and marketing of the residence. You may also have administrative responsibilities, such as keeping records of resident vehicles, phone numbers, frequent guests, preferences and local maintenance and service providers. In this role, you need a good working knowledge of the local area and effective phone communication skills. Also Concierge Jobs. Their role includes: offering information about nearby locations, calling taxis, storing luggage, making travel arrangements and dinner reservations, and running errands for guests. Concierge Residential is the leading independent provider of Residential Concierge Services in London and the South East.
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